How do I change the free shipping message in the cart?

What you are seeing

The cart drawer shows a free shipping message that does not match your actual offer. The wording is the demo text, the amount is wrong, or the message tells customers they qualify when they do not.

Why it happens

• The demo wording is still in place. The message is theme content, so it stays as installed until you edit it.
• The threshold does not match your shipping rates. The message is driven by the amount set in the theme, not by your Shopify shipping profile. If the two disagree, the message is wrong.
• The message is switched off in the cart drawer, so nothing shows at all.

How to change the message

Result: the message in the cart updates as items are added, and tells the customer exactly how much more they need to spend.

The full list of options, including where the message appears when the cart is empty, is on the Cart page.

When to contact support

Contact support if the message shows a number that does not match the amount you set, if it keeps saying the customer qualifies when the cart is below the threshold, or if [amount] is printed on the storefront instead of being replaced by a figure.

Send this with your first message:

• Your store URL.
• A screenshot of the cart drawer showing the wrong message, with the cart total visible.
• The exact wording you entered in Message and the value in Free shipping minimum amount.
• Theme name and version: Laurel 1.0.0, shown under the theme name in Online Store > Themes.
• A staff account for the support team.

Related pages

• Cart: every cart setting, including the free shipping message group
• Cart drawer: the panel the message appears in
• Staff account: how to give the support team access to your store