Contact Laurel support

Use the Laurel support form when you need help with the theme: installing it, using its sections and settings, or a bug that comes from the theme itself.

Before you send a request

Check the pages in this guide first. Most setup questions are answered in Install Laurel and Create Required Metafields .

If your question is about something outside the theme, such as custom code, third-party apps, or store operations, read Support Policies to see what theme support covers.

Send your request

1. Select the button below to open the Laurel support form.
2. Fill in your name, email, and store details.
3. Choose Laurel under Theme and describe the issue.
4. Attach screenshots or a short screen recording if they help.
5. Select Submit.

Contact Laurel support

What to include

Providing these details upfront helps us resolve your request faster:

• Your store URL and the theme version, for example "Laurel 1.0.0".
• The steps you took, what happened, and what you expected.
• Screenshots or a screen recording of the problem.
• Any recent changes, such as installed apps, custom code, or a theme update.

What happens next

We aim to reply within 8 hours on weekdays. Replies on weekends and holidays may take up to 24 hours.